Customer Guide
What to review before work begins, how hourly and guaranteed flat-rate pricing differ, what Frontier is responsible for, what we ask of you, and the Arizona protections that apply to your move.
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Plus CashBefore any work starts, you’ll have a chance to review your contract. The crew points out important items, such as your rates and sign-in time, and you sign into the move before work begins. You’ll generally receive your completed contract copy at the end of the move.
Make sure the date, addresses, services and pricing method match what you discussed, and ask about anything that isn’t clear. Never sign a blank or incomplete document. General terms for our services are on the Terms page.
For residential moves, payment is normally due when the move is complete. That applies to both hourly and guaranteed flat-rate moves, and Frontier generally does not collect deposits.
We can give you an idea of likely time or cost, but hourly work is not a fixed total price. Your final cost depends on:
Current rates are on our Hourly Rates page.
Your guaranteed flat-rate quote is based on the inventory, access, moving conditions and mileage you disclose.
When the crew arrives, they verify those conditions. If something materially differs, we discuss the change with you before work begins. Revised pricing is documented and you initial or sign the change, or you may decline the revised terms and cancel.
Once verified and signed, your guaranteed flat-rate price stays fixed regardless of how long the move takes.
More pricing answers are in our Moving FAQs.
Our Moving Preparation Checklist walks through getting ready, and Items Movers Cannot Transport explains what should stay with you.
Frontier is responsible for the work and handling we perform and control. When we load or unload rental trucks, portable containers or storage units, our responsibility is limited to the work we perform. We cannot control the condition of a load before we arrive, customer-provided equipment, transportation by others, later access or handling, or conditions that occur after our work is complete.
Labor-only doesn’t mean empty-handed. Depending on the job, the crew brings appropriate reusable equipment such as dollies, four-wheelers, straps, rubber bands, ramps and, where appropriate, moving pads. That equipment leaves with the crew when the work is done.
Frontier handles Packed By Owner (PBO) cartons with care, but because we did not pack or inspect the contents, we cannot verify how well the items inside were protected.
If you request a particular loading or placement method, we may point out concerns we can reasonably identify. If you choose to proceed, that instruction is documented where appropriate.
Frontier carries $2 million in general liability insurance. This is business liability insurance and is not insurance or valuation coverage for your household goods. Frontier does not sell valuation coverage or household-goods insurance.
If you want additional protection, especially for high-value items, check your homeowners or renters insurance, or consider separately purchased moving or property coverage. Tell us about fragile, unusual or high-value items before the move so they can be planned for.
When the move is complete, walk through your home and check your furniture. The completion paperwork records that things appear satisfactory at that time, so point out anything that doesn’t look right before the crew leaves.
Please report damage or a missing item as soon as possible, including anything you notice after the crew has left, by calling Frontier Movers at 623-374-5696 or using the Contact page. Prompt reporting makes it easier to review what happened.
Frontier reviews what happened. Depending on the circumstances, resolution may include repair, replacement with a comparable item, or payment based on comparable value. Replacement does not automatically mean new-for-old.
Arizona’s household goods mover law (A.R.S. §§ 44-1611 to 44-1616) applies to moves within Arizona. In plain terms:
If a mover is unlawfully holding your belongings, contact local law enforcement and Arizona DPS Household Goods Enforcement at 602-223-5000.
Moves within Arizona fall under Arizona law. Moves between states are also subject to federal rules.
This is general consumer information about federal interstate moving rules and is not a description of Frontier’s current services.
Choosing a mover? Our guide on how to choose a moving company covers what to check before you hire.
Reports involving household goods movers, including belongings being held.
Official site ↗Consumer complaint information and filing.
Official site ↗A.R.S. §§ 44-1611 to 44-1616, in Title 44 of the Arizona Revised Statutes.
Official site ↗Federal consumer information for interstate moves.
Official site ↗Call Frontier Movers at 623-374-5696 or request a guaranteed flat-rate quote.