Terms & Website Policies

Using this website

This website is provided to help you learn about Frontier Movers' services, request a moving quote, and find answers to common moving questions. Content on this site -- including pricing information, service descriptions and the Learning Center -- is provided for general informational purposes and is subject to change without notice.

Quotes and pricing

Hourly rates and guaranteed flat-rate quotes are estimates or guarantees based on the information, inventory and access conditions you provide at the time of the request. A flat-rate quote is only guaranteed when the inventory and moving conditions disclosed remain accurate on moving day. Undisclosed items, additional stops, or access conditions not provided in advance (such as stairs, long carries or restricted parking) may affect final pricing.

Scheduling, delays and cancellations

Moving dates and arrival windows are scheduled in good faith but can be affected by circumstances outside our control, including weather, traffic, and the length of moves scheduled earlier in the day. We'll communicate any known delays as soon as we're aware of them. Cancellation and rescheduling terms will be provided at the time you book your move.

Items we cannot transport

Certain items -- including hazardous, flammable, perishable or irreplaceable items -- cannot be transported by our crews. A full list is provided before your move; please ask if you're unsure whether an item qualifies.

Loss and damage

Frontier does not sell valuation coverage or household-goods insurance. If Frontier causes loss or damage during your move, our policy is to repair or replace: depending on the circumstances, resolution may include repair, replacement with a comparable item, or payment based on comparable value. Frontier carries $2 million in general liability insurance; this is business liability insurance, not coverage for your household goods. This website does not itself constitute a moving contract. For how damage or missing items are reported and reviewed, see Your Moving Rights & Responsibilities.

Website accuracy

We work to keep information on this site accurate and current, including pricing, service areas and page content. If you find something that appears out of date, please let us know.

Contact

Questions about these terms can be directed to 623-374-5696 or through our Contact page.